Shipping and FAQ
Shipping is free worldwide on all orders over 90€. For normal orders: 17€ internationally, 12€ within Europe and 8€ within Spain.
All orders are shipped via track & trace services.
Due to the Novel Coronavirus (COVID-19) outbreak, restrictions on international transport, traffic in individual regions and border controls may affect the delivery time or even prevent delivery. We are not experiencing any delay within Spain but internationally ( between 3-4 weeks).
DO WE ACCEPT RETURNS ON ITEMS?
Returns are only available on faulty or damaged items. Products must be unworn, unwashed and with tags attached and when it arrives, our team will sort out with a store credit or refund if you wish.
Submit your return request in the form below or to firstname.lastname@example.org and we’ll get back to ASAP with the next steps. Simply send us your order number and what you wish to return.
WHAT CURRENCIES CAN I PAY IN?
You will be charged EURO. Your currency will be displayed before the price. So, yeah, you can pay in any currency.
HOW SOON WILL I RECEIVE MY GEAR?
All orders are shipped from Spain.
Within Spain: between 2 and 4 business days.
Within Europe (except Spain): between 5 and 7 business days.
Out of Europe: between 10-15 business days.
The above information will always depends on where you exactly live and logistic situations of each country.
Please note, we don’t ship to PO boxes. Supplying a work or business address over a residential address is best practice if that’s where you spend the majority of your time during the day.
WHO’S BEHIND IT?
Shoot The Twin is a product of the mediterranean cost with offices in Spain and Hong Kong, created by Maria and Hannah, Spanish twin sisters.
WHAT IF I WANT TO STOCK SHOOTTHETWIN AT MY BOUTIQUE?
We would love to hear from you. Please contact our sales team at email@example.com