FAQs
FREQUENTLY ASKED QUESTIONS
We’re here to clear up any questions you might have! If we don’t answer everything you need, feel free to shoot us an email at shootthetwin@gmail.com, and our team will get back to you in a jiffy.
WHAT CURRENCIES CAN I PAY IN?
You’ll be charged in EURO, but don’t worry – your currency will be shown before the price. So, yeah, no matter where you are, you can pay in your own currency!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We make payments easy! You can use VISA, Mastercard, Apple Pay, or Paypal to complete your purchase.
HOW DO I TRACK MY PACKAGE?
Once your order has shipped, you’ll get a shipping confirmation from us. Then, you’ll receive a second email with your tracking number once the courier gets it. If the courier says your order’s been delivered but you haven't received it, give them a call directly to figure things out!
WHO’S BEHIND IT?
Shoot The Twin is a passion project born from the beautiful Mediterranean coast, with offices in Spain and Hong Kong. It was created by Maria and Hannah, a pair of Spanish twin sisters.
WHAT IF I WANT TO STOCK SHOOTTHETWIN AT MY BOUTIQUE?
We’d be thrilled to partner with you! Reach out to our sales team at shootthetwin@gmail.com – we can’t wait to hear from you.